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Patient Satisfaction
You, our customers, are very important to us. The Stratford VNA has partnered with Fazzi Associates, www.fazzi.com, to measure patient satisfaction with a written survey called Pat/Stat. Pat/Stat is a national patient satisfaction system created by home care professionals for home care professionals. Every detail has been designed, rigorously tested and validated by industry experts. Pat/Stat results allow us to accurately assess our patients’ perceptions of our service and compare our performance against other homecare agencies across the country. These surveys help us improve our services and ensure that we meet your needs and expectations. Click here to see some of the comments patients and families have about our care.
We want to know if something is unclear to you regarding our services, whether its the care you receive or the care you fail to receive. Your primary care nurse or therapist can answer any questions you may have as well as the clinical supervisors. Call the agency (203-375-5871) at any time during your care to discuss your treatment plan. Common questions we are asked about are services are:
How will my care be paid for?
Medicare covers homecare services 100% if you meet the following criteria:
Medicaid covers homecare services 100% if you meet the following criteria:
Private insurance company coverage depends on individual policies, but generally has the same coverage guidelines as Medicare.
Call the agency for any questions regarding coverage of your services.
How often can I expect a visit?
Your nurse or therapist will conduct a thorough assessment of your needs and health status and formulate a treatment plan with you to best meet your goals. Generally, you will receive more frequent visits and phone calls by your homecare team within the first few weeks of beginning care. As you reach your goals and become more independent, visits will be more spaced out until you are discharged from care.
How will the agency help me manage my pain?
The Stratford VNA believes all patients have a right to be as comfortable as possible. If you are having pain, your nurse or therapist will work with you to find the best method to control it. Pain can affect all aspects of your life including sleeping, eating, moving and socializing. If pain is not controlled, it can affect your recovery and response to treatment.
You will be asked to rate your pain on a scale from 0-10 with zero being no pain and ten indicating the most severe pain you have ever felt. Pain can be described as sore, heavy, achy, burning, stinging, sharp, dull, shooting or cramping. Let your nurse or therapist know what makes your pain better or worse.
Sometimes pain can be relieved or improved without using medication. Non-pharmacological pain relievers can be heat, cold, rest, elevation, massage or simple distraction like music or reading. Ask your nurse or therapist about non-pharmacological ways to relieve your pain.
What do I do if I need help after hours or on the weekend?
A registered nurse is available by phone seven days a week, 24 hours a day to discuss any issues you may be experiencing and make a home visit if determined appropriate. We encourage you to “Call me first.” The “Call me first” campaign is designed to help keep you out of the hospital and at home where you can convalesce in a comfortable environment. Call your nurse or therapist whenever you experience a change in condition, have a question or a concern. Reporting changes when they occur allows the VNA staff to speak with your doctor, possibly make changes to your treatment plan and keep you at home.
How long will my homecare services last?
Your treatment plan is based on your individual needs and the length of services will depend upon your medical status and how quickly you achieve your treatment goals.
Why Should I Choose Home Care?
Why Should I Choose Stratford VNA?
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