Patient Satisfaction

Maintaining a high patient satisfaction rate is very important to the Stratford VNA. Beginning in 2010, the Center for Medicare and Medicaid Services (CMS) now requires home care agencies to administer patient satisfaction surveys using the HHCAHPS standardized questionnaire. This is the first mandated patient satisfaction survey for home care and the results from this survey will be reviewed by CMS and publicly reported on Medicare’s website beginning in 2012.

You, our customers, are very important to us. The Stratford VNA has partnered with Fazzi Associates, www.fazzi.com, to measure patient satisfaction with the HHCAHPS Survey. Click here to see some of the comments patients and families have about our care.

How often can I expect a visit?

Your nurse or therapist will conduct a thorough assessment of your needs and health status and formulate a treatment plan with you to best meet your goals. Generally, you will receive more frequent visits and phone calls by your homecare team within the first few weeks of beginning care. As you reach your goals and become more independent, visits will be more spaced out until you are discharged from care.

How will the agency help me manage my pain?

The Stratford VNA believes all patients have a right to be as comfortable as possible. If you are having pain, your nurse or therapist will work with you to find the best method to control it. Pain can affect all aspects of your life including sleeping, eating, moving and socializing. If pain is not controlled, it can affect your recovery and response to treatment.

You will be asked to rate your pain on a scale from 0-10 with zero being no pain and ten indicating the most severe pain you have ever felt. Pain can be described as sore, heavy, achy, burning, stinging, sharp, dull, shooting or cramping. Let your nurse or therapist know what makes your pain better or worse.

Sometimes pain can be relieved or improved without using medication. Non-pharmacological pain relievers can be heat, cold, rest, elevation, massage or simple distraction like music or reading. Ask your nurse or therapist about non-pharmacological ways to relieve your pain.

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